Questions? Email us! info@passionpaper.com

Recently/Frequently Asked Questions

What makes you different from all the other invitation shops?
Is there a minimum we have to reach?
How about if I have suggestions and ideas, are you open to those?
Should I order extra invitations when I place my order?
What is your payment process?
What is turnaround time after my approval?
Where are you located and could I contact you to talk further about ideas or suggestions?
I'm in a hurry, could you rush my order?
Could you self address the invites, add stamps to the respond envelopes and outside envelopes for me?
Does the price include shipping and handling? How do you ship?
I don't have my wording right now, could I submit later?
When should I order and mail my wedding invitations out?
Do you provide samples?
Are invitations fully assembled?
Can you alter the artwork in any way?
Can you ship the invitations for us?
Could you change the format on any of your invitations?
Are there any extra costs for custom invitations?

Is there a minimum we have to reach?
Yes, we have a $300 minimum on any of our portfolio pieces and $500 for custom invitations. Stamps, tax (california) and shipping is not included in this minimum. In some of our pieces, we require a minimum quantity to purchase, i.e. letterpress.

How about if I have suggestions and ideas, are you open to those?
Of course! If you have clippings of ideas, a certain theme, or other ideas from parts of your event (flowers, color of dresses, location) for your event already, let us know. Bring them along during your free consultation! However, please don't ask us to "copy" another invitation. Please go there and purchase their invitations.

Should I order extra invitations when I place my order?
Yes, definitely. We recommend that clients order at least 10% additional invites/products than they originally intended. Any reorders will include a re-setup fee of $50 in addition to the per piece price plus rush fees (25% surcharge) may apply.

What is your payment process?
Payment is through paypal.com or your major credit card (VISA, MasterCard, Discover, American Express and Paypal invoice). If you'd like to use your card and would like to call it in, please contact us.

What is the turnaround time after my approval?
After your approval, 2 weeks minimum after you send your design approval. This may change depending on quantity and season.

Where are you located and could I contact you to talk further about ideas or suggestions?
Of course, we are here to help! We are located in the San Francisco Bay Area. You can contact us to set up an appointment. We're open 9 am - 5 pm, Monday through Friday, Pacific Time.

I'm in a hurry, could you rush my order?
Yes, if our current work load allows it, we will definitely try to accommodate our clients. Rush order is considered 4 weeks or less. It also depends on quantity and which piece. A 25% surcharge is added to Rush orders. Rush orders are not included in our monthly specials promotions.

Could you self address the invites, add stamps to the respond envelopes and outside envelopes for me?
Absolutely! Since the wedding invites are delivered fully assembled, there is no extra charge for affixing stamps to the respond envelopes, only the cost of the stamps. For additional fee, we do offer modern guest addressing for outer and inner envelopes for your guests' names and addresses. We do not add stamps to international mailings though unless you pay for our "send to post office" service.

Does the price include shipping and handling?
Shipping and $10+ handling costs will be added on the ending price if the invitations or announcements will be mailed back to you. Only $5 handling fee is applied if you pick up your invitations from our studio. We mostly ship via USPS. DHL and UPS will be used occasionally. We are not responsible for lost, stolen, or damaged packages/products/invitations after it leaves our studio.

I don't have my wording right now, could I submit later?
Yes, you may! You can order by submitting your order form and submit all your wording later via email. We design all the invitation designs in one round. There is a 2 round limit. After 2 rounds, you will be charged $50 per round. Please proof all your text before submitting.

When should I order and mail my wedding invitations out?
It is best to order your wedding stationery as soon as you know your ceremony and reception location. Typically, you should order your invitations 4 months in advance and mail 4-8 weeks before your wedding. Save the dates are mailed 6 months prior to your wedding date.

Do you provide samples?
Yes, please purchase samples here. invitations are not customized and the ones that are labor intensive, fabric samples, thread, etc will only be sent. You can also contact us to set up an appointment to view our samples at our studio. Flat invitations are $10 each, box and small bottle, $15, Large Bottle $20. US shipping is $5.00. International shipping is $15.

Are invitations fully assembled?
Yes, our pricing do include assembly, except for our bottle invitations. When you receive your invitations, they are fully assembled, unless you specifically ask for us not to or other ensembles are not complete. Hand tied bows, pressed wax seals, etc are also available. Further charges will be applied. We can also seal your finished invitations for you.

Can you alter the artwork in any way?
Yes, we can alter the artwork in any way. A fee of $70-$250 is required, depending on the complexity of the art. Please allow at least a week for us to redraw and repaint your artwork. Watercolor, pencil, or even just graphic artwork could be produced. Any artwork produced by Passion Paper is solely the property of Passion Paper and cannot be copied or reproduced.

Can you ship the invitations for us?
Yes, for super busy brides and couples, we do provide this service. For an extra $1.50 per invitation or package, we will go to our local post office and mail your invitations. You are responsible to pay all final costs on shipping/postage. Tracking will not be available unless specifically requested. After invitations are mailed, Passion Paper is not responsible for any damaged, lost, or stolen packages/invitations. We can no longer hand cancel your invitations for you.

Could you change the format on any of your invitations? Of course! Those formats on our collection are merely formats (folder, non-folder, vertical, horizontal, tea length). If you like a specific artwork or style but prefer a horizontal layout, you got it! These invitations should reflect you. We highly recommend to ask for any specific detail. We'll make it happen! This is not considered a custom invitation.

Are there any extra costs for custom invitations? No, there are no extra cost for custom invitations. We just require at least 3-4 months to start your invitations and a minimum of $500 subtotal (shipping/handling, stamps and tax not included in subtotal).