Your Privacy Policy
Your privacy is important to Passion Paper. Passion Paper does not
sell or license personal and identifiable information concerning
its website visitors or any visitors to third parties. We value
your privacy!
Our Mission
Our mission is to provide everyone optimal customer service, beautiful
work and original artwork and photography.
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How to Order
When ordering, please either email, call or send us your order
form or simply contact us to
get started. A startup fee is required to start designs/comps. Full
payment is required after final approval is sent from you (the client(s))
to us.
We accept Visa, MasterCard, Discover Card, or paypal invoice. Please
complete our order form to expedite our process.
Samples
We know many brides would like to see and feel the invitations we
make. We do require a fee to buy samples of our portfolio line.
Other highly labor intensive pieces will not be assembled. Only
paper, cut fabric and other embellishments will be mailed. Samples
are $10 each minimum 2, first class shipping is free. Large Message
in a Bottle samples are $25 each, small ones are $15 each. Sample
orders are not credited to your final cost if you decide order
Passion Paper invitations. After payment is received, we will send
out your sample orders. Order
samples here.
Shipping
Shipping methods are as follows. USPS ground mail for sample orders.
USPS Priority, Express or First Class is available with delivery
and signature confirmation for invitation orders. All shipping costs
will be added to your final invoice. Signature and delivery confirmation
will be part of your shipping costs. Please sign your package. Insurance
is not included in this fee. If you'd like your package to be insured,
please select "yes" on insurance.
If you choose to have Passion Paper send your invitations to each
of your guests, it is your responsible to pay for all actual shipping
postage cost per invitation. For bottle invitations, Passion Paper
uses only USPS Priority Mail.
If you have a Fed Ex or UPS account you'd like us to use, please
let us know ...
After our products/invitations leaves our studio, Passion Paper is
not responsible for any lost, damaged, soiled, returned, broken,
or any possible mishap to the invitations/products. You will be responsible
to pay any and all fees if you choose to reprint and reproduce your
invitations.
Return Policy
Due to the highly customized nature of our printed products and because
of material costs, all invitations, announcements, event details, favors or
any products of Passion Paper are NON-refundable and non-returnable once an
order has been approved and goes into production. Please keep in mind that
shipping charges and sample orders are also non-refundable.
Mistakes overlooked by you during the proofing process does not deem
the product defective and cannot be returned or refunded after an
order has been printed. Please review, reproof and double check your
online proofs before you send us your approval. An email from you
to us with your approval statement is required before we start any
production. WE ARE NOT RESPONSIBLE FOR PROOFING YOUR CONTENT. YOU
ARE RESPONSIBLE FOR PROOFING YOUR CONTENT.
Please note, the $100 creation start up fee or initial deposit is
non-refundable if the client decides not to use Passion Paper after
designs have been created or your card has been charged.
Please also be aware that once your product has been approved by
you, it is an agreement that everything is approved. Please look
at your order confirmation email for details regarding product, cost,
shipping, contact and shipping information. Handmade papers, inks,
color natural specimens or any product at Passion Paper may vary
in size, color, etc. All our products are handmade and unique, therefore,
each one is one-of-a kind. If you want something more regular or
machine created, please go elsewhere.
Products are non-returnable or refundable once it leaves our
studio. No exceptions.
We are not responsible if you do not pick up your items in the
post office or postal carrier area. We are not responsible for
lost or damaged items. Please purchase insurance. We are not
responsible if someone other than yourself have signed your package
for you. Once an item or package(s) has been delivered, there
is no refund nor partial refund or return of our products.
Cancellation Policy
Once an approval has been given, your order will immediately proceed
to production so that we can meet your deadline in a timely manner.
However, if you wish to cancel your order, please call us at 650.868.0756
or send an email to cancel.
Once a design has been started, the deposit is non refundable. Due
to the fast turnaround of Rush Orders, if an order has been cancelled,
half of the total estimated cost is due.
Miscellaneous Policies
Passion Paper is not responsible for any mistakes etc on delivered
products in which contents is solely provided by you (i.e. guest
lists, names, addresses, emails of content, etc). These contents
will be printed EXACTLY how they are given and delivered to Passion
Paper.
Handmade Papers: Due to the handmade quality of all
handmade papers, all papers will vary, have slight differences in coloration,
texture, detail, etc. In addition, at times, some of our chosen handmade
papers will be discontinued or out of stock. We will notify our clients
as soon as possible and will replace the paper with a similar quality
and detail as shown on our site or to our client.
Natural Specimens: Due to the natural nature of
these products, color and size will differ. We will send you the
best representation possible, but it is not guaranteed that you
will receive exactly what you see online. Again, these are natural
specimens. We have the right to change shells or specimens according
to what we have in stock in our studio.
Color of inks: Please be aware colors of ink
will differ from monitor to monitor. It will also differ from
viewing online to printing. You are looking at an object in
RGB value and we are printing in CMYK values. Please be aware
that colors will be different. When in doubt and have time,
ask us to send you a hardcopy proof!
Price and availability information is subject to change without notice.
Typographical Errors
We reserve the right to refuse or cancel any order due to a typographical
error in pricing.
Service
We have the right to refuse service to anyone at any time without
further explanation.
Rush Fees
Rush fee of 20-35% will be added for rush orders.
Reprints on content errors
Once all designs have been approved and produced/printed, if you
or Passion Paper find a typographical error or would like to change
your content 1) $25 round fee is charged to you 2) depending on where
we are at on assembly, cost per invitations reprint and assembly
will be from 50% up to 100% in addition to your original invoice.
3) rush fee of 25% surcharge may apply.
Reprints after your invites have been shipped to you
Yes, you may order reprints. $50 re-setup fee is required plus rush
fee surcharge may be applied.
Intellectual/Copyright
Property
All artwork, photography, all aspects from this website (Passionpaper.com)
are ORIGINAL, CREATED, DESIGNED and remain intellectual properties
of Passion Paper. It is illegal to reproduce or copy our artwork,
designs, photography, created by Passion Paper without the written
permission of Passion Paper. Violators of this Federal Law will be
subject to its civil and criminal penalties. We take time on creating
our invitations (designs, paper, form and function), and sometimes
take months to think and create it. Please be original and don't
copy.
All artwork, designs, photography created and produced for you, remain
the intellectual property of Passion Paper). Custom artwork may be
included in the portfolio section for future reproduction and sale.
Our Pricing Policy
Passion Paper reserves the right to change prices without notice.
From time to time, we will need to change prices based on suppliers,
operations, and production cost increases.
Good things to Say!
Comments/testimonials via fax, emails or phone are the sole propriety
of Passion Paper.
Updated on Sept. 19, 2011 |
